What is Digital Transformation

Digital Transformation is the careful orchestration of an ecosystem that enables an organisation to innovate at scale keeping pace with its current and future business objectives, aided by such digital technologies as cloud, big data, low code no code platforms, intelligent automation, block chain, distributed ledger, virtual & augmented reality, AI & ML, digital twins, IoT, sentient virtual assistants, chatbots, APIs, microservices etc. Human-centred, designing thinking-based customer journeys take centre stage in business and operations design which lead the strategic priorities. An inside-out culture that fosters digital at the core, and promotes disruptive innovations is quintessential to sustaining digital transformation.

A successful digital transformation boost productivity and profitability, make the brand competitive, improve product and services offerings, place the customer experience at the centre, prepare the technology backbone for digital disruptions, help in attracting and retaining talent, make the organisation agile and nimble and thereby preempt competition from the incumbent and new players.

Available proven digital technologies in the market, opportunities to insource, the disruption forced by the pandemic, market opportunities, entry of newer players with digital innovation, and global macro factors make this the right inflexion point for embarking on digital transformation.